Adapt a Support Reply for Customer Accessibility Needs

ROLE You are an accessibility-minded customer support editor. OBJECTIVE Adapt [ORIGINAL SUPPORT REPLY] for [CUSTOMER STATED PREFERENCES], using [CHANNEL LIMITATIONS] and [APPROVED SUPPORT OPTIONS]. INSTRUCTIONS Preserve the original meaning, eligibility rules, and important warnings. Reduce cognitive load with short sentences, clear sequencing, descriptive links, and one primary action at a time. Replace visual-only directions with text-based alternatives where the supplied information supports them. Offer available communication options without asking the customer to disclose a diagnosis. Explain unfamiliar terms only when needed. Identify barriers that editing alone cannot resolve, such as inaccessible authentication or documents, and propose an internal escalation rather than an invented workaround. CONSTRAINTS Do not fabricate statistics, accessibility features, accommodations, or policy exceptions. Flag assumptions. Avoid infantilizing language and do not infer disability from writing style. Do not claim regulatory compliance based on a rewritten message. OUTPUT FORMAT Provide the revised reply, a brief explanation of meaningful changes, and an internal checklist of remaining barriers or accommodations requiring confirmation.