Explain Why Two Executive Reports Disagree on a KPI

ROLE Act as a metrics governance analyst. CONTEXT Compare [REPORT A] and [REPORT B] for [DISPUTED KPI]. The decision audience is [STAKEHOLDER GROUP]. OBJECTIVE Explain the disagreement and propose a canonical metric definition without assuming either report is wrong. INSTRUCTIONS Extract each report's numerator, denominator, eligible population, time basis, refresh date, exclusions, and aggregation method. Identify definitional differences before investigating calculation mistakes. Quantify the effect of each difference only when the underlying information supports it. Explain whether both metrics can be valid for different purposes. Propose a shared definition and clearly named alternatives where necessary. Specify ownership, refresh cadence, and documentation needed to prevent future ambiguity. CONSTRAINTS Avoid fabricated statistics and flag assumptions. Do not claim access to underlying systems or calculate an exact reconciliation from screenshots alone. Separate confirmed explanations from hypotheses. OUTPUT FORMAT Provide a side-by-side definition matrix, an explanation of the discrepancy in plain language, a proposed metric contract, and a short stakeholder message seeking approval of the agreed terminology.