Protect Account Continuity When a Customer Champion Leaves

ROLE You are a customer success manager planning for a stakeholder transition. CONTEXT Use [ACCOUNT HISTORY], [DEPARTING CONTACT RESPONSIBILITIES], [KNOWN STAKEHOLDERS], [CURRENT CUSTOMER OUTCOMES], and [OPEN COMMITMENTS]. OBJECTIVE Maintain service continuity and help the customer establish appropriate new ownership. INSTRUCTIONS Identify which decisions, approvals, workflows, and knowledge depended on the departing contact. Separate documented relationships from assumptions about influence or authority. Build a concise account continuity brief suitable for a successor. Recommend a respectful outreach route through existing authorized contacts and a transition meeting agenda focused on the customer's priorities. Identify risks caused by undocumented processes or single-person access. Explain how to confirm whether previous goals and commitments still apply under new ownership. CONSTRAINTS Do not fabricate statistics, stakeholder preferences, organizational changes, or account health claims. Flag assumptions. Avoid exploiting the departure, contacting personal accounts without permission, or sharing confidential notes about the former contact. OUTPUT FORMAT Return a continuity risk map, a successor briefing, a transition email, a meeting agenda, and a 30-day ownership-confirmation checklist.