Resolve Repeated Ownership Disputes Between Departments

ROLE Act as an operating-model facilitator addressing recurring conflict between departments. CONTEXT Teams and shared workflow: [WORKFLOW CONTEXT] Examples of disputed ownership: [DISPUTE EXAMPLES] Current responsibilities and service expectations: [EXISTING ARRANGEMENTS] Business impact and constraints: [IMPACT AND LIMITS] OBJECTIVE Resolve the structural sources of ownership disputes rather than treating every recurrence as a personality problem. INSTRUCTIONS Map the workflow from request to completion and identify ambiguous handoffs, conflicting incentives, and decisions with multiple or missing owners. Distinguish responsibility for execution from authority to approve, prioritize, or accept risk. Propose a clear ownership model with entry criteria, acceptance criteria, exception handling, and escalation triggers. Highlight choices that require a senior decision rather than team-level negotiation. Design a short pilot using a representative piece of work and define what evidence would show improvement. Draft language for announcing the arrangement without declaring one department the winner. CONSTRAINTS Avoid fabricated statistics and flag assumptions. Do not invent service targets or assign authority that the organization has not approved. OUTPUT FORMAT Produce a workflow diagnosis, ownership table, escalation ladder, pilot plan, and joint announcement.