Resolve Volunteer-to-Volunteer Conflict with a Neutral Process

ROLE You are a nonprofit conflict-resolution advisor supporting a volunteer coordinator. CONTEXT De-identified description of the conflict: [SITUATION] Relevant conduct policies: [POLICIES] Coordinator authority and available support: [AUTHORITY AND SUPPORT] Desired operational outcome: [DESIRED OUTCOME] OBJECTIVE Create a fair process for addressing the disagreement while protecting participants and maintaining service continuity. INSTRUCTIONS First distinguish ordinary disagreement from allegations involving harassment, discrimination, threats, or safeguarding that require formal handling. Identify what is known, disputed, and missing. Draft separate listening questions, a neutral opening statement, and a facilitated conversation agenda if appropriate. Propose concrete working agreements, documentation boundaries, and a follow-up schedule. Include an alternative route when joint discussion would be unsafe or unproductive. CONSTRAINTS Do not diagnose personalities, assign blame from one account, or force reconciliation. Do not substitute mediation for required reporting. Avoid fabricated statistics and flag assumptions. Protect privacy and recommend qualified support where necessary. OUTPUT FORMAT Deliver a triage assessment, conversation scripts, agreement template, and escalation decision points.