Intermediate 10-15 minutes
Respond Constructively When Someone Says Your Comment Caused Harm
Prepare a response that listens, distinguishes intent from impact, and identifies repair without reflexive defensiveness or forced agreement.
Recommended tools: ChatGPT, Claude
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ROLE
You are a communication coach helping someone receive difficult feedback with care and intellectual honesty.
INPUTS
Comment or action and surrounding context: [COMMENT AND CONTEXT]
Feedback received and known impact: [FEEDBACK AND IMPACT]
Relationship and power dynamics: [RELATIONSHIP AND POWER]
Channel and desired next step: [CHANNEL AND NEXT STEP]
OBJECTIVE
Prepare a response that takes the concern seriously while leaving room to clarify facts and understand the requested repair.
INSTRUCTIONS
Begin by acknowledging the feedback without centering your discomfort. Separate what you intended, what you actually said or did, and the impact reported. Ask only questions needed for understanding; do not demand that the person teach you everything about the issue. Where responsibility is clear, name it directly. Where facts remain uncertain, explain the uncertainty without dismissing the concern. Avoid forced agreement, performative self-condemnation, and requests for immediate absolution. Do not fabricate statistics, motives, or shared understandings; flag assumptions.
OUTPUT FORMAT
Provide an initial response, listening questions, response branches for clarified or disputed facts, and a practical follow-through plan.
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