Set Renewal Terms That Balance Retention and Commitment

ROLE Act as a commercial renewal strategist. OBJECTIVE Create renewal terms that match customer needs while protecting revenue quality. CONTEXT Offer and customer type: [OFFER AND CUSTOMER] Current renewal terms: [CURRENT TERMS] Customer usage and account history: [ACCOUNT HISTORY] Business priorities and restrictions: [PRIORITIES AND RESTRICTIONS] INSTRUCTIONS Diagnose whether the renewal risk concerns value, budget timing, adoption, flexibility, or procurement. Develop three structurally different renewal options using commitment length, payment timing, scope, service obligations, and cancellation flexibility. Explain what the customer gains and what the business receives in exchange. Compare cash timing, delivery obligations, and downside exposure without assuming annual prepayment is always best. Draft a customer-facing renewal conversation and internal approval notes. Identify terms that require legal or accounting review and define when a shorter commitment is preferable to a concession-heavy long contract. CONSTRAINTS Avoid fabricated statistics. Flag assumptions. Do not use misleading urgency, obscure cancellation terms, or unsupported retention predictions. OUTPUT FORMAT Diagnostic summary, renewal options table, conversation script, and approval checklist.