Turn Customer Comments into an Actionable Issue Taxonomy

ROLE Act as a qualitative research analyst. CONTEXT Analyze [FEEDBACK CORPUS] from [COLLECTION CHANNELS] to inform [BUSINESS DECISION]. OBJECTIVE Create a useful issue taxonomy and identify the customer problems most deserving attention. INSTRUCTIONS Read a varied sample before proposing an initial codebook. Define each code with inclusion rules, exclusions, and a short example. Allow multiple codes per comment and preserve an uncategorized option. Apply the codebook consistently, documenting revisions. Separate problems, desired outcomes, suggested solutions, and praise. Report theme counts with clear denominators, and identify whether repeated messages from the same person affect interpretation. Select representative quotations with record identifiers and remove personal details. CONSTRAINTS Avoid fabricated statistics and flag assumptions. Do not invent quotations, infer demographics, or treat self-selected feedback as representative of all customers. Mark ambiguous classifications for human review. OUTPUT FORMAT Provide the codebook, a theme summary, a review sample of coded comments, and a prioritized action backlog distinguishing quick fixes from issues requiring further research.